Last updated 23 September 2026
These terms explain how Papaya Learner Journey may be used. They are written for the customer organisation and for the people who sign in. They are not a signed order form, and they do not set a price. If the customer has a written agreement with Bidlow Ltd, that agreement prevails where the two differ.
Bidlow Ltd provides the service. The customer is the organisation that holds an account. Users are the managers, administrators, and employees the customer allows to sign in. An employee uses the service under the customer’s account, not under a separate contract with Bidlow Ltd.
Papaya Learner Journey lets a customer record competency against knowledge, skill, and behaviour statements, keep evidence, assign training, and produce records an auditor can read. The customer configures its own areas, grades, and statements. A shared template library may be offered as a starting point; the customer is responsible for checking that what it adopts is right for its site.
Optional text features can draft a training-video script, translate competency text, or translate or summarise a document. Those features send the submitted text to a sub-processor, as described in the privacy policy. Training video that the product produces is rendered as slides. Realistic video generation is not part of the service offered under these terms.
We provide the service with reasonable care and skill. We do not promise that it will be uninterrupted, that it will meet a particular audit outcome, or that a competency score is a substitute for the customer’s own judgement about whether someone is safe to do a job.
The customer decides who receives a login and must remove or deactivate access when someone should no longer have it. Marking an employee as resigned or dismissed is how the product deactivates their login while keeping their training record. Users must keep passwords confidential and sign out on a shared terminal.
A session lasts up to twelve hours of inactivity and is renewed while the service is in use. We may end a session if the account is deactivated, the password is reset, or we reasonably believe the credentials have been misused.
There is no public self-signup. Accounts are created by the customer or by Bidlow Ltd when a customer is onboarded.
Users must not:
We may suspend access where we reasonably believe these rules have been broken, or where we need to protect the service or another customer. Where it is reasonable and lawful to do so, we will tell the customer’s account contact and restore access once the cause is dealt with.
The customer keeps ownership of the personal data and the content it enters: its statements, evidence, documents, and audit notes. The customer gives Bidlow Ltd a licence to host, display, back up, and process that content only so we can provide and secure the service, and only for as long as the retention rules require.
The customer confirms it has the rights it needs to upload that content, including any document it stores in the library.
Bidlow Ltd and its licensors own the software, the visual design, and the Papaya Learner Journey name. These terms do not transfer that ownership. The customer may not copy the software, resell access, or present the product as its own service.
Feedback a customer chooses to give may be used to improve the service, without identifying the customer’s workforce.
The service is hosted on Microsoft Azure. Maintenance, a hosting fault, or a dependency fault may interrupt it. We do not state an uptime percentage on this page; any service level belongs in the customer’s written agreement.
Support is provided to the customer’s nominated contacts. Employees who cannot sign in should ask their manager. Password resets are carried out by a manager or administrator in the product, because many production staff do not have a work email inbox.
Either party may end the commercial relationship as the written agreement describes. If there is no written agreement yet, either party may stop at any time by telling the other. We may also suspend or end access where fees that have been agreed in writing are overdue, or where continued access would break the law.
When an account ends, the customer may ask for a copy of its data. We will provide a reasonable export of the records the product holds, in a common format, within a reasonable time. Deletion after that follows the retention page: training records are not destroyed early just because the subscription has ended, where the six-year period is still running, unless the customer is entitled to require deletion and the law allows it. The signed agreement, once in place, will set the exact hand-back steps.
Nothing on this page limits liability that English law does not allow us to limit. That includes liability for death or personal injury caused by negligence, and liability for fraud or fraudulent misrepresentation.
Any monetary cap, indemnity, or insurance commitment belongs in the customer’s written agreement. These terms deliberately do not invent one. Until that agreement is signed, do not treat this page as capping either party’s liability, and do not treat it as accepting a liability that has not been agreed.
The competency record is a tool for the customer’s managers. Bidlow Ltd is not responsible for a production decision, a dismissal, or an audit finding that the customer makes from the record.
If a court finds one sentence unenforceable, the rest stays in place. A delay in enforcing a term is not a waiver. These terms are between the customer and Bidlow Ltd. They do not create rights for any other person under the Contracts (Rights of Third Parties) Act 1999, except that an employee may still use their data-protection rights, which do not come from these terms.
We may update these terms by posting a new version on this page and changing the date. If the customer has a written agreement, that agreement’s change-control clause applies instead. Continued use of the service after the date on this page is acceptance of the website terms only where no written agreement says otherwise.
These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that Bidlow Ltd may also bring a claim in the courts of the customer’s country if that is needed to recover an agreed fee or to protect intellectual property.
Contact support@bidlow.co.uk for privacy and contract questions. The address is also shown in the company details. The privacy policy and the retention summary are part of the same pack and should be read with these terms.
